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Managing cyclists in the customer portal: add, edit and hide

Add new cyclists, edit or hide cyclists, accept the data processing agreement, and why all devices at your site see the same cyclists

Cyclists are the people who cycle with Motiview. When you add them in the customer portal, you can log cycling sessions for each of them in the app and get reports per cyclist.

Before you start: accept the data processing agreement

The first time you open Cyclists in the customer portal, it says Missing data processing agreement. Read the agreement and click Accept on behalf of [your site's name]. You can't add cyclists or log sessions for cyclists until the agreement is accepted.

If it says You do not have management rights for any customers, your user doesn't have access to cyclists. Contact us.

Adding cyclists

  1. Log in at portal.motiview.com with your email address and password.
  2. Choose Cyclists in the menu.
  3. Click Manage cyclists next to your site.
  4. Click Add new cyclist and type the name. It doesn't have to be the full name, just something staff will recognise.
  5. If you like, choose Gender and Age bracket (55–74, 75–99 or 100+). These are used in the result lists of events such as Road Worlds for Seniors.
  6. Click Save.

The cyclist appears in the app the next time the device is connected to the internet.

Editing a cyclist

Change the name, gender or age bracket directly in the list under Manage cyclists, and click Save.

Don't reuse a cyclist for a new person. All cycling sessions stay with the cyclist, so if you rename a cyclist to someone new, the new person gets the previous person's history. Add a new cyclist instead, and hide the old one.

Hiding a cyclist

  1. Click Hide in app next to the cyclist.
  2. Click Save.

The cyclist disappears from the list in the app, but their cycling sessions are kept and still show in the reports.

To show the cyclist again: tick Show hidden cyclists, click Show in app next to the cyclist and click Save.

Deleting or merging cyclists

You can't delete cyclists yourself. If a cyclist needs to be deleted, or if two cyclists are the same person and should be merged, contact us.

All devices at your site see the same cyclists

Cyclists belong to your site (the customer), not to one PC, tablet or licence. If you have several devices or licences at the same site, they all see the same cyclists, and all cycling sessions are collected on the same cyclist whichever device they were logged on.

It isn't possible to have separate cyclist lists per department. If you want to tell departments apart, we recommend putting the department in front of the name, for example "Ward 2 – Mary" or "Sunnyside – John". Cyclists from the same department will then be listed together.

Can't find the cyclist in the app?

  • Check that you clicked Save in the customer portal.
  • Check that the cyclist isn't hidden.
  • Check that the device is connected to the internet, and open Log activity again.

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