---
title: Frequently asked questions | Help Center
description: A collection of frequently asked questions about Motiview installation and usage
---

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1. [Help Center](https://help.motitech.co/en/knowledge)
2. [Frequently asked questions](https://help.motitech.co/en/knowledge/frequently-asked-questions)

# Frequently asked questions

 A collection of frequently asked questions about Motiview installation and usage

- [Using Motiview without internet: downloading videos](https://help.motitech.co/en/knowledge/i-have-a-bad-internet-connection)
- [How do we cancel our Motiview subscription?](https://help.motitech.co/en/knowledge/how-do-we-cancel-our-subscription)
- [What happens when our Motiview subscription expires?](https://help.motitech.co/en/knowledge/what-happens-when-the-subscription-expires)
- [Where can we see when our subscription expires?](https://help.motitech.co/en/knowledge/where-can-we-see-when-the-subscription-expires)
- [How do we receive invoices from Motiview?](https://help.motitech.co/en/knowledge/how-do-we-receive-invoices)
- [How do we change our invoice address, reference or purchase order number?](https://help.motitech.co/en/knowledge/how-do-we-change-invoice-details)
- [We have a question about an invoice, or need a credit note](https://help.motitech.co/en/knowledge/question-about-an-invoice-or-credit-note)
- [Can we try Motiview for free?](https://help.motitech.co/en/knowledge/can-we-try-motiview-for-free)
- [Can I make my own playlist of videos for a group?](https://help.motitech.co/en/knowledge/can-i-make-my-own-playlist-of-videos-for-a-group)
- [Can I use Motiview without exercise equipment?](https://help.motitech.co/en/knowledge/can-i-use-motiview-without-exercise-equipment)
- [Can I hide videos that do not suit our residents?](https://help.motitech.co/en/knowledge/can-i-hide-videos-that-do-not-suit-our-residents)
- [How do I report a wrong place name or wrong information in a video?](https://help.motitech.co/en/knowledge/how-do-i-report-a-wrong-place-name-or-wrong-information-in-a-video)
- [Can different departments have their own users, favourites and playlists?](https://help.motitech.co/en/knowledge/can-different-departments-have-their-own-users-favourites-and-playlists)
- [Can I change the language in Motiview?](https://help.motitech.co/en/knowledge/can-i-change-the-language-in-motiview)

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