Customer portal or app: which login do I use?

Motiview has two places where you log in, and each has its own login:

The Motiview app is where you watch videos and log cycling sessions.
The customer portal (portal.motiview.com) is where you manage cyclists, see cycling reports and the video overview, and accept the data processing agreement.

The login for one does not work in the other.

The difference between the app and the customer portal

	Motiview app	Customer portal
Used for	Watching videos, listening to music, logging cycling sessions	Adding and hiding cyclists, viewing and downloading cycling reports, seeing an overview of all videos (Video overview), accepting the data processing agreement
Where	On the PC or tablet by the bike	In a web browser at portal.motiview.com
Log in with	Licence code (Windows and Android) or username and password (iPad) from the welcome email	Your own email address and password
Who logs in	The device is logged in once, and all staff use it	Each person with access has their own user

Logging in to the app

The app is logged in once on each device, using the licence code or the username and password from the welcome email from Motiview. See Logging in to the Motiview app for how to do it.

Logging in to the customer portal

Go to portal.motiview.com and click Login.
Enter your email address and password.
Click Log in.

You get access to the customer portal when Motiview sends you an invitation by email. The link in the invitation lets you create a password. If the link has expired, you will see Invalid or expired registration link. Contact us and we will send you a new one.

Forgot your customer portal password

Go to the login page and click Forgot your password?
Enter your email address. You will receive an email with a link to set a new password.

If no email arrives, you probably don't have a customer portal user with that email address. Contact us.

Common mistakes

Using the customer portal password in the app. This doesn't work. The app needs the licence code or username from the welcome email.
Using the licence code in the customer portal. This doesn't work. The customer portal needs your own email address and password.
Trying to play videos in the customer portal. The customer portal shows an overview of the videos, but you watch them in the Motiview app.

A new member of staff, or someone has left

The app needs no new login. A new member of staff uses the app that is already logged in on the device.
The customer portal: Today, Motiview creates the users; you can't add colleagues yourself. Send us the new person's name and email address, and they will receive an invitation. Please also tell us when someone leaves, so we can remove their access.
Not sure who has access at your site? Contact us and we will check.