--- title: "Logging in to the Motiview app: licence code, username and password" description: "Licence code, licence key, login details, username and password: how to log in to the Motiview app and what to do if it asks you to log in again." --- [Skip to content](https://help.motitech.co/en/knowledge/the-application-is-asking-for-a-license-code#main-content) - [English](https://help.motitech.co/en/knowledge/the-application-is-asking-for-a-license-code) - [Norsk – Norge](https://help.motitech.co/no-no/knowledge/motiview-spør-etter-lisenskode) English Show submenu for translations Open main navigation Close main navigation - - [English](https://help.motitech.co/en/knowledge/the-application-is-asking-for-a-license-code) - [Norsk – Norge](https://help.motitech.co/no-no/knowledge/motiview-spør-etter-lisenskode) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.motitech.co/en/knowledge?hsLang=en) 2. [Getting started](https://help.motitech.co/en/knowledge/getting-started?hsLang=en) 3. [Login](https://help.motitech.co/en/knowledge/getting-started?hsLang=en#login) # Logging in to the Motiview app: licence code, username and password ## Where to find your licence code (licence key) and login details, how to log in on Windows, Android and iPad, and what to do if the app asks you to log in again You log in once on each device. After that, Motiview stays logged in – also when the device is not connected to the internet. ### What you need Your login details are in the welcome email from Motiview that you received when your subscription started. Depending on your device, you log in with one of these: - **Licence code** – a long code made up of the numbers 0–9 and the letters A–F. Used on Windows and Android. - **Username and password** – used on iPad. - **Motiview ID** – if you have one, you can use your Motiview ID email and password instead. Can't find the email? Contact us via our [contact page](https://motiview.com/contact) and we will send your login details again. **Note:** The login for the Motiview app is not the same as the login for the customer portal. The customer portal is where you manage cyclists and see reports. ### Log in on a Windows PC or tablet 1. Open Motiview. 2. Under **Enter your Motiview license key**, type or paste your licence code. Copying it from the email avoids typing errors. 3. Tap the arrow button (→) next to the field. The device must be connected to the internet. On Windows you can only log in with a licence code. ### Log in on an Android tablet Choose one of these: - **Licence code:** Type or paste your licence code and tap the arrow button (→). - **Scan QR code:** If Motiview has sent you a QR code, open it on another device, such as your phone or PC. Tap **Scan QR code** and hold the QR code in front of the tablet's camera. - **Log in with Motiview ID:** Opens a secure sign-in window where you enter your Motiview ID email and password. ### Log in on an iPad Choose one of these: - **Username and password:** Enter the username and password from the welcome email and tap **Log in**. - **Scan QR code:** If Motiview has sent you a QR code, open it on another device and hold it in front of the camera. - **Log in with Motiview ID:** Opens a secure sign-in window where you enter your Motiview ID email and password. ### Choosing a licence If your Motiview ID gives access to more than one licence, you will be asked to **Choose a licence to log in to this device**. Pick the licence that belongs to this device. Licences that have expired, or that have not started yet, are shown but cannot be chosen. If you only have one active licence, it is chosen automatically. ### If the app asks you to log in again You may be asked to log in again if: - **The device has been offline for a long time.** Motiview needs to check your subscription now and then. After a long period without internet, you will see *Please connect to the internet*. Connect the device to the internet and keep it connected for a few minutes. If you don't, Motiview will eventually log you out, and you will need to log in again. - **Your subscription has expired.** Contact us to renew it. - **You have reinstalled Motiview or moved it to a new device.** Log in with the same details as before. Your Motiview subscription will tell you in advance when it is about to expire: a message on the home screen shows how many days are left. ### Error messages | Message | What to do | | --- | --- | | License code is not valid | Check that the code is typed correctly. Copy and paste it from the welcome email if you can. If it still fails, contact us. | | License code can only contain the numbers 0-9 and the letters A-F | The code has been typed incorrectly. A common mistake is typing the letter O instead of the number 0. | | Wrong username or password | Check the username and password in the welcome email and try again. | | This is not a Motiview QR code! / Wrong Motiview QR code | Use a QR code you have received from Motiview, or log in another way. | | The device is not connected to the internet | Logging in requires internet. Connect the device and try again. | | Your Motiview subscription has expired | Contact us to renew your subscription. | | Your subscription has not started yet | Your subscription has a start date in the future. Try again from that date, or contact us. | | No active licenses available | Your Motiview ID is not connected to an active licence. Contact us. | ### Still need help? On the login screen, tap **Need help logging in?** and then **Contact Motiview**, or go to our [contact page](https://motiview.com/contact). - [Getting started](https://help.motitech.co/en/knowledge/getting-started?hsLang=en#main-content) - [Preperations](https://help.motitech.co/en/knowledge/getting-started?hsLang=en#preperations) - [Installation](https://help.motitech.co/en/knowledge/getting-started?hsLang=en#installation) - [Login](https://help.motitech.co/en/knowledge/getting-started?hsLang=en#login) - [App user guide](https://help.motitech.co/en/knowledge/app-user-guide?hsLang=en#main-content) - [Search](https://help.motitech.co/en/knowledge/app-user-guide?hsLang=en#search) - [Logging activities](https://help.motitech.co/en/knowledge/app-user-guide?hsLang=en#logging-activities) - [Customer portal](https://help.motitech.co/en/knowledge/customer-portal?hsLang=en#main-content) - [Manage cyclists](https://help.motitech.co/en/knowledge/customer-portal?hsLang=en#manage-cyclists) - [Reports](https://help.motitech.co/en/knowledge/customer-portal?hsLang=en#reports) - [Events and inspiration](https://help.motitech.co/en/knowledge/events-and-inspiration?hsLang=en) - [Accessories](https://help.motitech.co/en/knowledge/accessories?hsLang=en) - [Other](https://help.motitech.co/en/knowledge/other?hsLang=en#main-content) - [Stay updated](https://help.motitech.co/en/knowledge/other?hsLang=en#stay-updated) - [Frequently asked questions](https://help.motitech.co/en/knowledge/frequently-asked-questions?hsLang=en) - [Troubleshooting](https://help.motitech.co/en/knowledge/troubleshooting?hsLang=en) [![Motitech logo](https://help.motitech.co/hs-fs/hubfs/Motitech_RGB-with-no-margins-1.png?width=182&height=24&name=Motitech_RGB-with-no-margins-1.png "Motitech logo")](http://motitech.co) Øvre Sagstad 4, 5919 FREKHAUG, NORWAY [mailto:support@motiview.com](mailto:support@motiview.com) Copyright © 2025, Motitech AS